Privacy Policy

Who we are

The University of Wolverhampton (‘we’ or ‘us’) are a ‘Data Controller’ for the purposes of the Data Protection Legislation (including the Data Protection Act 1998 and the General Data Protection Regulation) and we are responsible for, and control the processing of, your personal information.

Your Privacy

We are committed to protecting your privacy. This notice explains how the University and the University of Wolverhampton Business Solutions Department and its Business Solutions Centres collect and process your personal information for business engagement and support purposes.

Information We Collect

We obtain personal information about you from the following sources:

a) Information provided by you:
a. i.e. You provided your personal information through our website, i.e. when opting into our newsletter or making an enquiry/expressing an interest in receiving support from our team or as part of project via our website.
b. i.e. Completed and/or returned surveys or response/feedback forms, including by mail and via electronic means
c. i.e. Registered to attend an event.
d. i.e. You have booked a room in one for our centre’s for a meeting or event.
e. i.e. You provided personal information as part of discussions with any of our Business Solutions/Business Solutions Centre team or representatives, whether in person, online, via mail or in person.

b) Third party sources:
a. i.e. if you have opted in to receiving marketing from our group of partners, or have consented to your information being shared with us and our partners. These partners being:

  • Wolverhampton City Council
  • Stoke Council
  • Telford Council
  • Newcastle Council
  • Sandwell Council
  • Stafford Council
  • Dudley Council
  • South Staffordshire Council
  • Walsall Council
  • Birmingham Council
  • Telford and Wrekin Council
  • Worcester Council
  • Shrewsbury Council
  • Kidderminster Council
  • Hereford Council
  • Bromsgrove District Council
  • Malvern Hills District Council
  • Wychavon District Council
  • Redditch Borough Council
  • Wyre Forest District Council
  • Worcester District Council
  • Black Country Consortium
  • Black Country Chamber of Commerce
  • Black Country Growth Hub

We may process the following personal information about you:

a) Your title, full name.
b) Your business details, including company address, company telephone/mobile number, and company email address, position and organisation.
c) Gender, Age and Special Categories of personal data, such as information about your ethnic origin would only be processed where you have provided it yourself (with your consent), as a requirement of taking part in a Business Solutions/Business Solutions Centres European Regional Development Funded (ERDF) or Regional Growth Funded (RGF) project. For further information about how these projects protect your data, please get in touch; see how to contact us at the end of this document.
The University of Wolverhampton uses cookies to improve the content and experience of its website users, but rest assured that these do not allow for us to identify you personally. More information on how to manage cookies can be found here.

How We Use Your Data

We collect personal information to enable us to deliver business support services and to better understand our community so that we can better meet your needs and improve our services.
We may process your personal information for the following purposes:
a) Administrative purposes:
a. To verify your identify and provide you with a business support services or allow your business to engage with one of our ERDF or RGF projects.
b. To register you onto an event registration.
c. To keep a record of communications between you, the business you represent and our representatives.

b) Communications
b. If you have opted in to receive communications from us and/or our partners you will receive regular informational newsletters/e-shots and information about events or projects which may be of interest to you and the business you represent.
If you would like to opt-out of the above Communications, please let us know, by following this link.
We may, from time to time, contact you by email, post or telephone to:
a. To keep you up to date with events, activities or projects which are of public interest.
If you would like to opt-out of the above Communications, please let us know, by following this link.

Who your information may be shared with

Your personal information is held on a secure customer relationship management system. We may disclose your personal data to other companies within our group, third parties working in partnership or on behalf of the University, and/or Government Agencies where required to do so by law.
We do not transfer your personal information to third parties outside the EEA or to territories without adequate levels of protection. Where personal data is processed by a third party, we take reasonable steps to ensure that the data is processed strictly according to the instructions of the University, for the relevant purposes only and securely destroyed or returned upon completion/termination. We take reasonable steps to ensure that third party processors are subject to written legal obligations in respect of data protection and the duty of confidentiality.
We do not sell or rent any personal information or data supplied by you. We may compile aggregate statistics and provide them to third parties, but we do not include personal information that identifies individual users.

Retention

We may retain your personal information for a period of three years or as long as necessary and in line with our statutory/regulatory obligations where appropriate.
If you wish to request for any of your records to be removed from database, or would like to opt-out of any or all communications from the University of Wolverhampton Business Solutions and its Centres, please see ‘How to Contact Us’ and ‘Rights of Data Subjects’ below for further information.

Rights of Data Subjects

a) Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please visit the University of Wolverhampton Data Protection web pages available here.

b) Right to correct mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do so, please write to us (see ‘Contact Us’ below) and provide us with enough information to identify you, as well as, inform us of the information that is incorrect and what it should be replaced with.

c) Right to ask us to stop contacting you with direct marketing
If you would like to amend your mailing subscriptions or unsubscribe from the University of Wolverhampton Business Solutions Newsletter, please follow this link.

Lawful basis for processing

The University of Wolverhampton Business Solutions and its Centres may rely on one or multiple grounds for processing your personal data including:
a) You have provided consent for the processing;
b) There is a contractual commitment to provide the services and, therefore, processing is necessary to meet those contractual obligations;
c) The information is available to the public at large
d) Public interest
e) The processing is necessary for the purposes of legitimate interests of the University or other third parties and does not affect the fundamental rights and freedoms of the individuals concerned.

How to Contact Us

Should you have any queries, suggestions or issues please do not hesitate to contact the University of Wolverhampton Business Solutions and its Centres on 01902 321272, goldmine@wlv.ac.uk or you can write to us at the following address:
Wolverhampton Business Solutions Centre
University of Wolverhampton Science Park
Glaisher Drive
Wolverhampton
WV10 9RT

If you have any concerns or believe that your personal information is being handled in a manner which is contrary to statutory requirements, you may wish to contact the University of Wolverhampton’s Data Protection Officer via dataprotection@wlv.ac.uk or complain to the ICO via www.ico.org.

Revisions to the Privacy Policy

We may revise this privacy policy at any time in response to changes in the law or other factors. We encourage you to periodically visit this page to review the most current policy, or obtain a copy by contacting us directly.